Wholesale Terms & Conditions
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T E R M S & C O N D I T I O N S
- An initial order and completed Customer Information Form are required to open an account.
- All customers must supply WEND studio with their state sales tax number.
- All customer accounts are subject to approval by WEND Studio.
- Minimum opening order is $250; reorder $200.
- All changes to open orders should be submitted in writing.
- Pricing may be subject to change without notice.
- The wholesale prices listed apply to stocking retailers only. Trade customers without a physical retail storefront, please contact firstname.lastname@example.org to request a trade price list.
- Minimum retail price may not be under the wholesale price 2x.
- 50% due at the time of order, 50% due upon shipping
- We accept credit card (Visa, MasterCard, and American Express) or company check. Using a credit card will expedite your shipment. If paying by check, allow two weeks for check clearance.
- $20 fee will be charged for any returned checks.
- All orders are shipped FOB Oakland, CA.
- Shipping Costs will be quoted on Invoice and paid before order is shipped.
- We offer Drop Ship for an extra fee of $20.00
- Late charges of 1.5% per month will be charged to all past due accounts.
- Customer agrees to pay all collection costs and attorney fees.
- Delinquent accounts will be reported to Dun & Bradstreet, Manufacturers Credit Cooperative and other credit bureaus.
Returns / Claims
- All WEND studio product is handcrafted. There may be some slight variation in color, texture and finish. These are not considered flaws.
- Please examine your order upon arrival for any discrepancies. Any shipping damage or loss must be claimed by consignee with carrier. All other claims must be submitted in writing to Customer Service within thirty days of receipt.
- No returns will be accepted without a Wend Studio Return Authorization (RA) number. All cartons must be identified with this number. Returns must be received undamaged in their original packaging and condition at our Oakland location.
- Returns are typically subject to a 20% handling and restocking fee.
- Unauthorized returns and refused shipments will be charged a 20% restocking fee and all freight
- All cancellations must be requested in writing and confirmed by WEND Studio.